Simple: we want you to want to come back!This means you like the place, you like the people and you like the price.
Things we do like:
Buying something we’re really pleased with
Finding what you were promised is really there –or better
Being treated like people
Someone to talk to if there are problems
Things we don’t like:
Pushy companies who try to make you buy what you don’t want
Companies who promise one thing and deliver another
Being treated like a number and not a person
No-one interested if there are problems