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Frequently Asked Questions

Voici quelques-unes des questions qui nous sont souvent posées. Si vous ne trouvez pas la réponse que vous cherchez, contactez l'équipe.

Covid-19 Questions

Mes vacances se dérouleront-elles comme prévu ?
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Will my travel insurance cover this cancellation?
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I’m due to travel this winter, what’s happening with my holiday?
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I’m due to travel next winter, what’s happening with my holiday?
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Booking with Go Montgenevre

Test FAQ
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What time of year would you recommend?
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What can you organise for me?
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What types of accommodation do you provide?
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Do we have to pay for utilities or is it included?
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Can I book just ski passes through you?
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Can I book a chalet or apartment for the season?
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What currencies can I pay in?
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Why do I have to give you the names of people in my group?
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What is the tax de sejour and why do I have to pay it?
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Can I self-drive or rent a car at an airport?
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Can I book again for next season?
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Can I get discounts for booking multiple trips or weeks?
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Do you price match with other companies?
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Which is the best airport to fly in to for Montgenèvre?
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What is the best way to reach Montgenèvre from the airport?
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Do you offer ski/snowboard hire?
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Which type of adult ski’s should I hire to best suit my ski ability?
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Do I need to hire a snowboard suited to my ability?
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How do I choose the most suitable ski’s to hire for my child?
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When hiring equipment, what is included in a ski ‘pack’?
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Do I need to buy lift pass insurance with my lift pass?
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Before you come to Montgenevre

What do I need to do about insurance?
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Do I need lessons?
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Do I have to bring my own bedding or towels?
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Can I organise lessons or rental in resort?
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How far will I be to the pistes or ski lifts?
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What ski or snowboard instructors would you recommend?
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I want to do a ski season, what job opportunities do you have?
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I am looking to buy a property in Montgenèvre, can I speak to someone about working with you?
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What languages does your team speak?
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What other activities can I do in Montgenèvre apart from skiing or snowboarding?
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Does the resort host any special events?
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What level of ski hire should I book?
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Do your chalets and apartments have baby equipment available?
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Is there daycare available for young children?
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When in Montgenevre

What time is check in?
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What do I do when I arrive?
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What happens at the welcome nights?
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What wifi options will I have and what is it like in Montgenèvre?
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Are there cash machines or currency conversion in resort?
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Will there be enough hot water in my property for us all to have showers/baths?
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Which restaurants and bars would you recommend?
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Will my property have television?
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Are there family friendly restaurants?
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What do I do if I lose my lift pass?
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What do I do if I have an accident?
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What time is check out?
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What state do I need to leave my accommodation in?
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Is there a bus service locally?
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When in resort how can I get hold of the team?
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I’ve booked self-catering accommodation, is there a supermarket near to my chalet/apartment?
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Réservation en 3 étapes

1

Contactez l'équipe de réservation

Commencez par parler à notre sympathique équipe de réservation, basée au Royaume-Uni et en France (en anglais ou en français), et dites-nous ce que vous recherchez.

2

Nous transformons vos souhaits en vacances sur mesure

Notre équipe expérimentée vous présente les meilleures options pour votre groupe et vos dates préférées, en utilisant notre liste exclusive de logements, nos représentants locaux, nos instructeurs privés, nos fournisseurs et notre flotte de véhicules privés.

3

Confirmez et commencez à vous enthousiasmer pour vos vacances !

Sécurisez la réservation avec un dépôt de 35%, le solde est dû 6 semaines avant l'arrivée et il y a des frais de réservation de 1,5%. L'argent est entièrement remboursable en cas d'annulation jusqu'à 31 jours avant le voyage, puis un bon complet sera émis si les changements sont dus à des décisions gouvernementales. Pour plus d'informations, cliquez ici.