Update on Coronavirus for guests in resort and those worried about refunds.
By now you will all be aware of the unprecedented global situation with the coronavirus epidemic.
The recent coronavirus outbreak has affected travel and transport globally.
Firstly, if you or your family are suffering from it’s direct effects, and unwell or worried for your safety, our thoughts are with you at this difficult time.
For those of you who have cancelled your trips ahead of time, we hope you can come and join us soon when this crisis has passed, and I hope you’re not too disappointed.
UK, French and Italian governments are now all advising against all non-essential international travel, for an initial period of 30 days. This advice comes a few days after first the Italian, then French Authorities took steps to lock down the areas in which we operate and associated airports. Many of you saw this news of the impending crisis and took steps to cancel your holidays in advance of these announcements, and will no doubt be very disappointed. We are devastated, that we won’t see you, and sad that you won’t get to visit Montgenevre this season.
A large number of our guests learned of this news as they were about to leave, as they landed at their destination airport or even after arriving in Montgenevre. Many are also still in resort, and anxious to get home. We’re doing our very best to play our part in helping people get back as comfortably and safely as possible, and to look after people while they are away from home and loved ones.
We are prioritising these people who need to get home.
If you are in resort, we are available around the clock and have been providing support where we can, including food and essential supplies for those who can’t get out of their accommodation.
If you cancelled your trip before it was cancelled by your airline or operator, we are managing a large volume of enquiries from people in your situation and a lot of incoming calls. We do want to support you and we understand your concerns so we have compiled a list of frequently asked questions which should help you get a handle on the situation as we understand it, and how we are dealing with things at our end.
If you’ve already sent emails or tried to get hold of us, please bear with us while we get back to you. There may be a significant delay because staff are helping those guests who are in resort and worried about getting home. We promise to respond to you as soon as we can.
For people who are concerned about their consumer rights, we are working hard to ensure that we can support you with information which will help you make claims on your travel insurance, so you can recover any recoverable expenses. As an extra measure our office staff are looking at each customer’s account, and formatting each booking with insurance- relevant details into a PDF so that you have the best chance of recovering your expenses. This will take some time, so please bear with us and we will be in touch with you individually as soon as we can.
We have been a part of the community of Montgenevre and surrounding area for over 15 years. We, like you, are devastated that this has happened, whether you’ve had holidays cancelled or got stuck in resort, but we are doing all we can to support you at this time, and we look forward to welcoming you back to resort on your holidays in the future.
On behalf of the Go Monty Team.