Frequently Asked Questions

The government have suspended holidays and transport in and out of all resorts until at least 16 April 2020. If you are due to travel in the next few weeks, we will contact you with further information regarding your holiday as soon as we can. We ask you to please be patient as we will be contacting those customers with the most imminent departures as a priority.

It depends on the cover and policy you have. The Foreign and Commonwealth Office (FCO) has now issued an advisory against all non-essential travel overseas due to coronavirus. Which is a key trigger for insurances paying out. This is set to last for 30 days, but could be extended. Before this advisory was issued on Tuesday 17 March, there were similar advisories in place for over 50 countries, including India, Italy, Spain and the United States – and once the all-encompassing advisory is lifted, ones for individual countries may remain in place.

If there's an FCO travel advisory for a country you're set to travel to (so all countries until 16 April 2020), you will be able to claim on most though not all travel insurance policies, even if your flight and hotel are still available.

You’re usually not covered if you don’t travel even if your reason for going has been cancelled. It is unlikely that you will be able to take out new insurance that covers issues relating to the coronavirus.

We are in the process of contacting guests booked to travel to France and Italian airports up to mid-April. We will discuss your situation and offer alternatives, or help you process insurance claims where possible.

At this stage we are planning to operate as normal and will be offering next winter season holidays as normal.

We have now had to suspend holiday operations for this ski season and are in the process of contacting everyone affected. As a priority we are managing the crisis for customers in resort. Please bear with us whilst we help everyone in resort get home. We will get back to you as soon as we can.. We’re a small team working hard to make sure everyone can get home first, but we will get back to you.

Due to the ongoing situation regarding COVID-19, the Foreign Commonwealth Office has now advised against all but essential international travel.

Guests due to arrive from the 14th March onwards, whether choosing to travel or not, are not entitled to refunds or compensation under the Package Travel Regulations, as the reason for the holiday not continuing was outside of our control.

We are in the process of proactively contacting all customers still due to travel in the current season to support them with their insurance claims where we can, and to offer any options where possible. Due to the workload of the resort team, please bear with us whilst we get to dealing with your case. Please remember it is a condition of our booking terms that guests have valid travel insurance. We have expertise in helping navigate the insurance system and will offer help with claims as soon as we are able.

This will depend on the terms of your policy. Depending on the reason for your cancellation, you should contact your travel insurance provider to check if you can make a claim.

If you have an outstanding balance on your holiday, we will not ask you to cover this in the unusual circumstances. Our usual terms insist that after 10 weeks our usual cancellation charges apply, but we are waiving this in the unique circumstances around Coronavirus.

UK health authorities are providing detailed advice for specific destinations and locations which is available at www.gov.uk/guidance/wuhan-nove... are advised to read the FCO travel advice for the country they are travelling to. Visit www.gov.uk/foreign-travel-advi... National Travel Health Network and Centre (NaTHNaC)

TravelHealthPro website travelhealthpro.org.uk/countries provides specific country-by-country travel health advice

The NHS website has useful information about how to take preventative measures against Coronavirus at www.nhs.uk/conditions/coronavirus-covid-19

Check your travel options, flight availability then sort your accommodation with us. You can do this direct on this website or the team can help you, either via the live chat, enquiry form or just contact us and we can come back with the best suggestions for you. Once you or we have found the perfect location, we just require a 35% deposit to secure it, this can be via card or bank transfer.

The best seasons are summer for hiking, cycling and water sports and the winter (December to April) is best for skiing, snowboarding and other snow and ice based sports. Due to the long and snow-sure winters, almost all season is great for a holiday. If you have kids, the holiday season is perfect for a white Christmas, February is a sweet spot between the perfect snow and warming days, Easter has wonderful longer days with more sun. If you don’t have kids or are able to come out of peak season, you will find even less busy slopes and cheaper prices across the board. Contact the team for further questions.

We can organise your accommodation, airport transfers (from any number of French or Italian airports), lift passes, equipment hire, lessons, restaurant bookings and even in-house catering if you require it. The only thing we don’t offer is flights. For any other queries, please contact a member of our friendly and helpful team. We’re always on hand!

We provide self-catered and catered chalets and apartments, as well as Hotels and apartment complexes.

All of our rentals include utilities plus extras such as bedding and towels (Winter only).

Unfortunately due to the way we operate; ski passes, equipment hire and lessons are all classed as ‘extras’ and so can only be pre-booked at discounted rates when clients have first booked either accommodation or transfers through us directly.

Seasonal rentals can be pre-booked. However due to popular demand, many of our properties get snapped up quick. So get in touch with us early to avoid disappointment!

We accept payments and work in both GBP £ and EUR €, You can pay via card or bank transfer from any currency, which will be subject to exchanges and sometimes bank charges.

This is so that we can declare your holiday to our Insurance to cover you for our payment protection insurance.

This is a mandatory tax in France that all holiday makers are obliged to pay. It is just for adults over 18, which is on average about £0.70 per adult per night.

Of course, driving across France (normally 10 hours from Calais) does eat into your holiday time but for people who love a road trip, it can be a great way to turn the holiday into more of an adventure. Car hire is of course possible from all major airports.

All that you need to remember is a few key facts regarding safe driving in Winter conditions. Snow chains and Winter tyres are obligatory in the Alpes so whether it’s your car or a hire car, you must have these at all times. If you are hiring a car, remember to ask your rental company for snow chains. Police in France can and will hand on the spot fines if you are caught without winter tyres or not using chains when asked to and/or seen to be causing an obstruction. Heavy snow on mountain roads can be tricky to navigate, so always drive with caution. You also need to consider the additional cost of fuel and tolls and the further the airport, the higher the cost. All French and Italian motorways have tolls and these add up quickly, so remember to factor these into your travelling expenses. Further information on our travel page.

Yes! Our bookings officially open in the Summer as this is when we agree our contracts and rental prices with our Owners. However, if you wish to pre-book a particular week and a particular property early to avoid disappointment, we are able to take first reserves for a small holding deposit of £150. This does not guarantee the property or week, but it gives you first refusal if everything proceeds as planned. Contact the team asap to get your pre-booking organised.

Often yes, depending on the property. Please ask a member of our booking team for more information.

We don’t price match but we work hard each year to keep our prices competitive and in reflection, offer the best possible service on the market. Contact the team if you need help working towards a specific budget.

Turin airport, it’s only 1hour 20 mins drive from resort and is serviced by Ryanair, British Airways and Lufthansa every day.

Other options include:

• Chambery (Flybe, Jet2, BA) – 2 hours
• Milan Malpensa (BA, Easyjet) – 2 hours 30 mins
• Grenoble (Ryanair, BA, Easyjet) – 2 hours 40 mins

See our travel page for more information.

Let us pick you up! Our friendly English-speaking team can collect you and your group and take you to your accommodation making sure you’re settled in with all you need. We will even take you via the hire shop in Montgenèvre if you have booked your skis/boards with us (If after 7:30pm we’ll arrange your ski hire collection with you for the following morning). For more information on airport transfers chat with our team or take a look at our transfers page.

Yes, we work with a great ski hire shop in Montgenèvre with friendly, knowledgeable English speaking staff and we offer a ‘service extra package’ at no extra cost, meaning:

• We'll drive you to the hire shop and take you and your kit back to the chalet/apartment/hotel you're staying in.
• If you have a problem we'll go back to the shop with you.
• We'll collect all your kit from your chalet/apartment/hotel at the end of your stay and take it back to the shop for you so you don't have to.*

*If you are staying on the Obelisque side of the village, where the shop is located, we kindly ask you to return your hire to the shop yourself before 6.30pm on your final day on the slopes.

We offer 4 types of ski packs which are colour-coded for different abilities. Take a look at these descriptions to give you an idea of which colour pack to go for.

Beginner = “Blue” - either never skied before, or have only been a couple of times before.

Intermediate = “Red” - skied quite a few times before, gaining confidence and competence.

Advanced = “Black” - a competent skier who would like a faster ski.

Expert = “Gold” - for decent skiers who enjoy a responsive and fast ski.

More information is found on our ski hire page.

Snowboard hire prices do not vary with ability-level; to help get the best board for your skill-level or riding style just have chat with the staff when you’re in the shop. These are available in both adult and junior sizes. Speak to our team or go here for further information.

For children, the choice of skis is dependent upon their age and/or height. So, if you need to, have a quick measure of their height and let us know what they’ll need (this can be changed quite late in the day if they have a growth spurt!). Helmets are mandatory for children under the age of 16, and so they are included in the packs for free; if they have their own, that’s not a problem – just let us know. As a guide, there are three types of ski packs:

Child Ski Pack = for children aged 3-6

Junior Ski Pack = for children aged 7-11

Teen Ski Pack = for children aged 12-16

There is more information on our ski hire page.

A ski pack includes; boots, skis, poles and a helmet.

Already have some of your own equipment? No problem, we can offer you a reduced pack price if you don’t require all of these items. You can chat to one of our team or go here for more information.

No, save your money on this one, all you really need is good travel insurance with winter sports cover. The lift pass insurance doesn’t offer extensive coverage should you encounter any holiday blunders and is usually only bought by the French who are less likely to have the same travel insurance whilst holidaying within their own country. Further information here.

It’s really important when you come out for a Winter holiday that you have adequate travel and winter sports insurance for your trip. This should then cover you for any travel, loss or injuries incurred, any damage to the property you are staying in and in the case of a claim, cover some of your expenses such as unused ski pass, equipment hire or cover you for other cases such as a lost ski pass. Many clients have winter Sports insurance as part of an arrangement for other services, such as bank accounts or home insurance. Therefore if this is the case, make sure you check your details prior to your holiday. If you are intending on going off piste, make sure this is covered and what it covers you for. Contact the team if you have any further questions.

There is no requirement to book lessons. However, whether you are a total beginner looking for a quick start or a competent skier looking to improve your technique, a lesson or more can be a great way to find your ski legs. You know what they say, there’s always room for improvement..! Further information on the lessons page.

If you’re travelling with us in the Winter, then this is included in the price of the rental. If you’re travelling in the summer months, bedding and towels are not included. Instead you’re welcome to provide your own to keep costs down or else book this through us separately for a small additional fee. Contact the team with further questions.

Yes you can, however, it would be advised to book prior to arriving and as early as possible with us. This way we can be sure to book you in for your preferred choices. This is particularly the case on peak weeks. Lessons can be booked (subject to availability on the peak weeks) at either the ESF or the ESI desk in resort. If you go to Altiski (Skimium), and show you are staying with Go Montgenevre, Sandrine and the team will give you discount. However, if you pre-book the discount is bigger.

Note: the bookings team only take pre-bookings up to 2 weeks prior to your arrival, alternatively ask when in resort.

Every property page shows a map and we have an overview map on the accommodation pages, so you can see exactly where you will be. However in short you won’t be far- we have a number of chalets and apartments that offer on-piste access and many within a 3-4 minute walk. For everything else, the furthest you are is a 10 minute walk to the piste with a free bus which runs daily to collect and drop off at the higher points. Contact the team for specific questions.

Due to our close relationships with the local ski schools, if you book your lessons through us, we will always ensure that you are placed with the best instructors and with those fluent in English or other languages as requested. Further information on the lessons page, for specific requests contact the team.

Every year we look for high-quality housekeeping and driving staff, please go to our jobs page for current job opportunities.

Yes! Look at our owners page as an overview and contact Ben Hodson on ben.hodson@go-montgenevre.com

All our team speak English, some speak French and occasionally other languages too.

There are many activities to do and great fun for all the family. Montgenevre boasts an ice rink, a beautiful pool and spa called the Durancia and even a cinema! Alongside this there are a number of shops and restaurants with sleds available free of charge from our office (subject to availability..!). Montgenevre also has a luge monorail, plus the mountain has multiple walking trails and snow-shoe paths which you can explore yourself or go with a guide from the ski school. Further information can be found on the winter, summer and Montgenevre pages.

Yes, at Christmas, there is a special appearance from Father Christmas and the village hosts live music with free vin chaud and hot chocolate. It’s a wonderful time of year to visit and makes for a magical white Christmas. Both Christmas and New Year the ESF also put on a torchlight descent followed closely by firework displays. There are often other events throughout the winter and summer seasons, contact the team for further information.

This will depend entirely on your level of ability. For full details, please refer to our equipment hire page or ask a member of our bookings team for guidance.

We have a number of travel cots and high chairs available for families travelling with small children. Please contact a member of our team with your requirements and we’d be happy to help you. Contact the team if you have specific requirements or further questions.

Yes, there are morning, afternoon or all day sessions available for different age groups:

• ‘Les Marmottes’ is a nursery where children from 6 months to 5 years can enjoy a range of fun indoor and outdoor activities.

• ‘Baby skier’ is aimed at 2-3 year olds and mixes nursery with an introduction to skiing within a secured children's garden.

• ‘Club Piou Piou’ is a snow play area for children age 3-5 where they can have fun whilst learning some elementary ski skills.

• For older children, we can book children’s group ski/snowboard lessons, or private lessons for your whole group/family.

More information and prices can be found on our lessons page.

Standard check-in is from 4pm, with the complexes offering a standard 5pm check-in (please ask for further details). However if your accommodation is ready prior to this, Go-Montgenevre will always allow free early entry. In fact we pride ourselves with always trying to get places ready for people as they arrive.

If you have booked your transfers with us we will get you right to your accommodation. If you have booked your ski hire with us, we can collect this on the way (If before 7:30pm, otherwise it will be sorted for the following morning). If you are making your own way to Montgenèvre, let us know before-hand your expected time of arrival and give us a call or text 30 mins before you expect to arrive to +33(0)6 88 35 84 73

Our welcome nights are a great way to meet our friendly in-resort team and find out what’s going on in resort this week. It’s completely non-obligatory, however if you have any questions, this is a great opportunity to ask them and enjoy an aperitif on us! Often the Go Monty core team and family make it a priority to get to these, so a great opportunity to say hi or catch up. You also get to meet other groups and families on holiday and you can make a plan to maximise your holiday. Contact the team if you have further questions.

Nearly all of our chalets and apartments come with wifi, there are only a few which don’t. However if yours doesn’t, the village 4G is great so connectivity shouldn’t be a problem. There is resort-wide, free wifi, but as with all mountain resorts this can be patchy.

Disclaimer: You’re in the mountains and snow can be heavy, so please bear in mind that this can affect your wifi from time to time. However on the plus side, more snow, more skiing! Contact the team with specific questions.

Yes, there are cash machines located both by the Tourist Office and by the Espace Partinaire. Cash withdrawals are free, however, charges may be applied based on individual terms and conditions of your bank or building society. There is no currency exchange but with minimal bank charges most people don't get out currency before they leave and just withdraw from the cashpoint when needed. Most items in Resort can be paid for with cards, but worth noting that some of the smaller bars, cafes and restaurants sometimes only take cash.

This will depend on your property but for smaller properties, usually this is not a problem. However if you are booking a larger chalet, please bear in mind that hot water can be on a first come, first serve basis as even large tanks can run short. All boilers in France are set automatically to an ‘Eco’ setting. This means that water heats up overnight only, ready for the morning and not on demand like in other countries. If you would like hot water on demand, then you can override this setting daily by moving the switch from 0 to 1. Contact the team with further or specific questions.

This all depends on the kind of thing you’re after. When in Montgenevre, ask our in-resort reps for the latest discounts and they can even book the restaurant for you. We have some special deals we can offer Go-Montgenèvre guests on our catering page.

Yes, occasionally English television if the property has satellite. However most will offer French TV with many offering Italian TV and DVD players. We have a large selection of DVD’s in our office that you are welcome to borrow for no charge. Most properties have wifi and some have Bluetooth speakers, so don’t forget to bring content or your Netflix subscriptions on your devices. For further questions, contact the team.

Yes – please ask a member of the in-resort team for recommendations. Some information and special deals on our catering page.

When you first receive your lift pass, take a photo of the serial number on your card. If you lose your pass, our team can obtain a new pass for you through the serial number and you pay just the 18 Euro charge for a new pass. Without this, you may have to purchase a whole new pass and claim on your insurance. For help, contact our in-resort team on +33(0) 6 88 35 84 73.

If you need fast medical attention;
European emergency number: 112 (Best to ring as also can help them locate you)
Montgenevre piste emergency: +33 (0)4 92 21 91 73
Go Montgenevre resort number: +33 (0)6 88 35 84 73

Don’t panic. If it’s not too serious and you are mobile, there is a medical centre located in the Espace Partinaire. This is a paid-for service that you can claim back (keep your receipts) with your EHIC or travel insurance once back in the UK. Tell your insurance as soon as the situation is under control. Here, there are Doctors readily available for all kinds of sporting accidents with X-ray equipment on site and for all kinds of general health needs during your stay. If it’s more serious, seek medical attention at the hospital in nearby Briançon. For further questions, contact the team.

Standard check out is 10am in order to allow for an easy changeover for the next clients. Please let the team know if you intend to leave early.

All we ask is that beds are stripped, washing up done and put away, oven cleaned, rubbish taken out and the place left in a general clean and tidy state. If you would prefer not to do any cleaning at all prior to leaving, then an end-of-stay clean can be pre-booked for a fee. Fees start from £55 and vary based on the size of the property, so please ask a member of the booking or resort team for further information.

There is a free bus service which runs daily to drop guests back at their accommodation all over the village. There is also a normal bus service which drops the public down to a number of local villages and to the city of Briançon. Prices vary and usually run every couple of hours. Alternatively we can also provide private transfers to the city (and beyond) most hours Mon – Fri. For more information contact the team and once in resort, please speak to the reps.

Our friendly team can be contacted on +33 6 88 35 84 73 between 9am - 7pm. Outside of these hours, please send a text and someone will get back to you as soon as they can. For admin enquiries before you arrive contact the team here.

Yes we do on Rue Chant le vent (Third road back from the village front). It is the ground floor of Chalet La Creche. The office is manned during season, 9-12 and 5-7 apart from normally one day off which is often Tuesday. Contact the team with further questions.

Yes, Montgenèvre is a small village with several small convenience stores so you’re never far from somewhere to stock up on supplies. For a wider choice of groceries and better prices be sure to come to our welcome evening where will offer you an opportunity to join us on a weekly (FREE!) minibus trip down to the larger supermarket 15 mins away in Briançon. There is also the options of a shopping delivery service and in chalet chefs. Information here.